Refund policy

Return and Refund Policy

At Cartnival we want you to shop with confidence. If something isn’t right, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in the original packaging with all tags intact

  • Not be damaged due to misuse or improper handling

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 2 days of receiving your order.

  • Return requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us with your order details and reason for return

  2. Our team will review your request and provide return instructions

  3. Once approved, you can ship the product back to us or arrange pickup (if available)

4. Refund Process and Timing

  • Once we receive and inspect the returned item, we will notify you of the approval status.

  • If approved, your refund will be processed within 3 days.

  • Refunds will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect.

5. Exchange Options

  • We offer exchanges for items that are defective, damaged, or incorrect.

  • If you would like to exchange a product, please contact us.

  • Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 2 of delivery

  • Share clear photos/videos of the issue for faster resolution

  • We will arrange a replacement or full refund at no additional cost

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care or hygiene products

  • Perishable goods (if applicable)

  • Clearance or final sale items

  • Gift cards or digital products

These items will be clearly marked on the product page.

8. Return Shipping Costs

  • Return shipping costs may be borne by the customer unless the product is defective, damaged, or incorrect

  • In such cases, Cartnival will cover the return shipping charges

9. Contact Us

For any return or refund-related queries, feel free to reach out:

  • Email:

We’re committed to making your shopping experience smooth and worry-free. Thank you for choosing Cartnival.